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New Help Desk Portal. Ideas and Issues.


We are thinking about Issues and Ideas separation. They are quite different and needs separate lists, views, etc. based on our analysis. People have different goals when working with ideas and issues, and this should be reflected in the dHelp Desk Portal design.

What is important for person who looks at idea? And what is important for person who looks at issue?

Idea Issue
  • Discuss idea
  • Add attachments
  • When it will be implemented?
  • Is this idea important?
  • How can I vote for it?
  • Tag the idea
  • Discuss issue
  • Add attachments to the issue
  • When it will be resolved?
  • Do I need to provide more info?
  • Are there any ready solutions to my issue?

Here is what we have so far.

Issue View

help desk portal view issue

Idea View

This entry was posted on Monday, February 9th, 2009 and is filed under UI, design, developing, help desk. You can follow any responses to this entry through RSS 2.0. You can leave a response, or trackback from your own site.

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