New Help Desk Portal. Issues.

Let’s finalize new Help Desk Portal concept. We are starting development next week, so you have a little time to provide valuable feedback

Issues List

Contains all issues with filtering option. State of the each issue is highly visible. It shows whether bug created from the issue and when it will be fixed. Also if someone knows solution, he may attach solution to the issue right away.

Help Desk Portal Issues List

Post Issue

When someone post an issue, Help Desk Portal checks on the fly whether similar issues already exist and display the list on the right. Moreover, it displays possible solutions (nothing special, just keyword search with results ranking). It will help to avoid issues duplication and in some cases will save people time.

Help Desk Portal Add Issue Form

This entry was posted on Tuesday, February 10th, 2009 and is filed under UI, design, developing, help desk, usability. You can follow any responses to this entry through RSS 2.0. You can leave a response, or trackback from your own site.

Daniel

is there any idea for integration of user voice - feedback solution in the help desk portal?

Geir-Tore Lindsve

Does Target Process (either 2.x or 3.0) support hiding comments from a given group of users? This is a feature I really like in JIRA where I as a developer can post a comment to an issue with internal information which is only visible to internal users (hidden from all customers).

Ben Dowzell

Is there a beta program available allowing us to get it earlier? (and promise to give useful feedback)

Michael Dubakov

Currently we are working on Installer improvements and then switch to new HD portal. You may expect new release in 3 months.

Anonymous

Hi, I am currently a customer of one of your customers, and I find the web interface to report issues very restrictive. This new version seems to answer most my issues which is great - when will this version be available as an upgrade to your customers?

Michael Dubakov

@Rick

Private means that the issue will be visible to requesters only. Company privacy is already there. It is required to run HD Portal in Company Scope mode to hide Company A requests from Company B

Rick Cogley

You mentioned that requests can be marked as private, but solutions that are searchable via this portal might be better as well, if they are markable as private to that company or project.

Regards,

Rick

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