Comments on: New Help Desk Portal. Issues. http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html Agile development on a real project (we do Kanban) Thu, 02 Feb 2012 12:26:25 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Daniel http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-637 Daniel Tue, 09 Mar 2010 16:39:55 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-637 is there any idea for integration of user voice - feedback solution in the help desk portal? is there any idea for integration of user voice – feedback solution in the help desk portal?

]]> By: Daniel http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-505 Daniel Tue, 09 Mar 2010 09:39:55 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-505 is there any idea for integration of user voice - feedback solution in the help desk portal? is there any idea for integration of user voice – feedback solution in the help desk portal?

]]> By: Michael Dubakov http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-467 Michael Dubakov Fri, 13 Nov 2009 21:29:52 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-467 @Rick<br></br><br>Private means that the issue will be visible to requesters only. Company privacy is already there. It is required to run HD Portal in Company Scope mode to hide Company A requests from Company B</br> @Rick

Private means that the issue will be visible to requesters only. Company privacy is already there. It is required to run HD Portal in Company Scope mode to hide Company A requests from Company B

]]> By: Geir-Tore Lindsve http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-184 Geir-Tore Lindsve Mon, 09 Mar 2009 11:12:00 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-184 Does Target Process (either 2.x or 3.0) support hiding comments from a given group of users? This is a feature I really like in JIRA where I as a developer can post a comment to an issue with internal information which is only visible to internal users (hidden from all customers). Does Target Process (either 2.x or 3.0) support hiding comments from a given group of users? This is a feature I really like in JIRA where I as a developer can post a comment to an issue with internal information which is only visible to internal users (hidden from all customers).

]]> By: Ben Dowzell http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-183 Ben Dowzell Fri, 06 Mar 2009 09:16:00 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-183 Is there a beta program available allowing us to get it earlier? (and promise to give useful feedback) Is there a beta program available allowing us to get it earlier? (and promise to give useful feedback)

]]> By: Michael Dubakov http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-182 Michael Dubakov Tue, 03 Mar 2009 17:35:00 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-182 Currently we are working on Installer improvements and then switch to new HD portal. You may expect new release in 3 months. Currently we are working on Installer improvements and then switch to new HD portal. You may expect new release in 3 months.

]]> By: Anonymous http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-181 Anonymous Tue, 03 Mar 2009 17:30:00 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-181 Hi, I am currently a customer of one of your customers, and I find the web interface to report issues very restrictive. This new version seems to answer most my issues which is great - when will this version be available as an upgrade to your customers? Hi, I am currently a customer of one of your customers, and I find the web interface to report issues very restrictive. This new version seems to answer most my issues which is great – when will this version be available as an upgrade to your customers?

]]> By: Michael Dubakov http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-180 Michael Dubakov Thu, 12 Feb 2009 00:53:00 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-180 @Rick<br/><br/>Private means that the issue will be visible to requesters only. Company privacy is already there. It is required to run HD Portal in Company Scope mode to hide Company A requests from Company B @Rick

Private means that the issue will be visible to requesters only. Company privacy is already there. It is required to run HD Portal in Company Scope mode to hide Company A requests from Company B

]]> By: Rick Cogley http://www.targetprocess.com/agileproductblog/2009/02/new-help-desk-portal-issues.html/comment-page-1#comment-179 Rick Cogley Wed, 11 Feb 2009 23:18:00 +0000 http://mdubakov.wordpress.com/2009/02/10/new-help-desk-portal-issues/#comment-179 You mentioned that requests can be marked as private, but solutions that are searchable via this portal might be better as well, if they are markable as private to that company or project. <br/><br/>Regards,<br/>Rick You mentioned that requests can be marked as private, but solutions that are searchable via this portal might be better as well, if they are markable as private to that company or project.

Regards,
Rick

]]>