Troubleshooting Tips: HelpDesk Setup

Sometimes people get errors with HelpDesk setup (for Windows authentication enabled). Most of these errors can be eliminated by some simple troubleshooting actions :

1. Check for the highlighted sections in Admin -> General Settings:

2. Check HelpDesk web.config (it’s  C:\Inetpub\wwwroot\HelpDesk\wwwroot\web.config by default):

3. Check Virtual Folder for HelpDesk:

4. Check Virtual Folder for TargetProcess:

5. Check TargetProcess Application Pool:

6. Add your user to IIS_WPG group if after step 5  Application Pool is stopped:

7.  Check if Windows authorization is enabled for MS SQL Database, and if user is properly mapped with TargetProcess database.

See TargetProcess HelpDesk Installation Guide for more information.