Archive for category howto

Troubleshooting Tips: HelpDesk Setup

Posted by Olga Kouzina in help desk, howto on May 5th, 2010

Sometimes people get errors with HelpDesk setup (for Windows authentication enabled). Most of these errors can be eliminated by some simple troubleshooting actions :

1. Check for the highlighted sections in Admin -> General Settings:

screen12. Check HelpDesk web.config (it’s  C:\Inetpub\wwwroot\HelpDesk\wwwroot\web.config by default):

screen-23. Check Virtual Folder for HelpDesk:

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4. Check Virtual Folder for TargetProcess:

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5. Check TargetProcess Application Pool:

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6. Add your user to IIS_WPG group if after step 5  Application Pool is stopped:

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7.  Check if Windows authorization is enabled for MS SQL Database, and if user is properly mapped with TargetProcess database.

See TargetProcess HelpDesk Installation Guide for more information.

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Support: Checklist for Performance Problems

Posted by Olga Kouzina in howto, support on April 22nd, 2010

If you experience some problems with TargetProcess performance on your server, don’t be in a hurry to blame it on the product. Most likely, these problems are related to hardware and software configuration on the server.

We’ve put up a page on TargetProcess web-site  with some tips  on how to speed-up investigation of performance issues:

http://targetprocess.com/support/faq/Performance_Problem.aspx

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TargetProcess Specific “What is Where”

Posted by Olga Kouzina in howto, support on February 19th, 2010

We did our best to provide the complete information about TargetProcess  on the web-site and in User Guides. Still,  judging by the questions people send in, there’s a need to write some sort of guide to our support documentation and videos.

Even if you’ve been working with TargetProcess for a while, we’d still recommend to look at this blog post on TargetProcess do-it-yourself training for some useful learning tips.

If you’re looking to get a demo of what TargetProcess does as an agile project management tool and decide if you need to sign-up for a trial, go to our Product page with all its sub-pages.  Note, that Download page includes plug-ins listed on the Integration page, as well as TP Tray and HelpDesk.

Free Edition, one of the sub-pages, is worth a special note. This is a sign-up page.  BUT one thing to remember is that even if it’s FREE edition, TargetProcess is fully functional and comes with all the updates for free as well. The only limitation of free edition is the amount of licenses which is 5.  So, there’s no need to sign-up for new free edition trials over and over again if you want an upgrade.  You’re entitled to fully functional TargetProcess software with all the upgrades and new releases for free, if you’ve got a team of 5. If by any chance you forgot your account name, or you’ve lost your installation file, or you haven’t had time to look at TargetProcess and want to resume the evaluation, just email us and we will send you all your account information. We keep it and it’s out job to provide it when needed.

Support is your main destination as an eager TargetProcess user :). You  can post  ideas and requests to HelpDesk from there, read User Guides, watch videos, and contact our live chat. TargetProcess System Requirements are also there along with Microsoft Web Platform Installer required to run TargetProcess on-site edition.

On to User Guides. We’ve got .pdfs mostly, but TargetProcess User Guide comes online and is searchable. You can type in any term there and look at search results.

It might take us time to get back to you with personal answers, although we usually answer within 24 answers. But what if you need this answer right away? You might find it yourself with no waste wait time if you use those tips.

Enjoy working with TargetProcess :)

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How To Create ANY Custom Workflow with TargetProcess

Posted by Olga Kouzina in customization, howto on January 29th, 2010

TargetProcess allows to create virtually ANY custom workflow. What you need is a little bit of thinking and creative approach.

Let’s look at the communication thread below:

Customer:I want to add a custom field to the story template; I would also like it to be (or not to be) a certain value for the story to be able to be marked done. Thanks.

TargetProcess Team: Can you give us an example of what you’re looking for this custom field to be, please?

Customer: I want to make sure that documentation is written before the story is closed. So maybe radio buttons? It could start as “needs documentation” then have options of “documentation written” or “documentation n/a,” both of which could be chosen for the case to be able to be closed.

TargetProcess Team: Unfortunately, TargetProcess doesn’t allow you to create such a “dependency” on the state of an entity. But you may create custom fields that are “required” fields; forcing someone to pick the status of the documentation (needs, written, or n/a) upon the creation of a user story.  You could include “needs doc” as a state before “closed”.

As you see, basically, you could juggle with custom fields and custom states to get what you need.

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TargetProcess Videos: Selenium Integration

Posted by Olga Kouzina in howto, integration on January 15th, 2010

Check the new Selenium integration video:

http://targetprocess.com/video/selenium/selenium.html

Selenium powers continuous integration. You can create a set of test cases in TargetProcess, map them to automated tests and have test results in TargetProcess real time.

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New Prioritize Screen in TargetProcess

Posted by Olga Kouzina in howto, usability on December 7th, 2009

The new Prioritize screen has been released in TargetProcess v 2.17.  It comes with improved filtering functionality:  now it’s possible to filter by State, Tags and Entity Type while prioritizing.

Let’s filter out  User Stories in Open state from the Backlog:

prioritize backlog

prioritize backlog

Now let’s find User Stories tagged “kanban”, in Open state in the Backlog:

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Next, let’s take a look at the User Stories and Bugs in In Progress state:

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Let’s check which Entities have we got with “tags” tag:

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Based on ExtJS, the new Prioritize screen loads really fast.

Enjoy prioritizing with TargetProcess :)

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TargetProcess Videos: Microsoft Visual Studio 2008 Add-In Video

Posted by Olga Kouzina in developing, howto, usability on November 19th, 2009

Check the new Microsoft Visual Studio 2008 Add-in Video:

http://www.targetprocess.com/video/visualstudioaddin/visualstudioaddin.html

VS Add-In is a great time saver for .NET developers. All they want to have is ToDo list and painless time tracking. TargetProcess Visual Studio Add-In provides exactly that. You see ToDo list, may open assignments in browser if you need additional details and may close tasks right there. Time fragmentation report is an icing for self-improvement process. The report clearly shows how fragmented your time is.

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TargetProcess Videos: TestTrackPro and Perforce Integration

Posted by Olga Kouzina in howto, integration, plugin on October 29th, 2009

Check the new TestTrackPro and Perforce integration videos:

http://targetprocess.com/video/testtrackpro/testtrackpro.html

http://targetprocess.com/video/perforce/perforce.html

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TargetProcess Webinars

Posted by Olga Kouzina in howto on October 22nd, 2009

Today we’re launching TargetProcess webinars.

The first webinar - a 30-minute session - will help you work with TargetProcess and its core areas e.g. Planning, Tracking and Reporting.  Most importantly, you can ask questions anytime during the session without waiting till the end!!

The webinar is scheduled at October 22nd 2009, 2 PM EST. Register here:

https://www2.gotomeeting.com/register/729108051

We look forward to your comments and suggestions for the webinars!

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Simplest Way to Install TargetProcess

Posted by Michael Dubakov in Uncategorized, howto on July 11th, 2009

A very good thing happened recently — Microsoft released its Web Platform. Web Platform is just a set of tools with a nice installer. It includes IIS, MSSQL Server 2008 Express, .NET, etc. In other words, it has everything you need to run TargetProcess on your local workstation.

You need to download Web Platform Installer, run it and mark the following components to install:

  • .NET Framework 3.5
  • SQL Express 2008
  • Internet Information Services
Web Installer

Web Installer

After that you may easily install TargetProcess using automatic installer.

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