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7 months ago

Service Desk updates: Color Themes and Request Type improvements

It's been awhile since we posted about our progress on Service Desk. We have just released several nice features that we'd like to share with you.

Color themes

You can now change the look of your Service Desk by picking from one of the predefined color options. This is the first step to making the colors fully customizable and allowing you to use your company colors in addition to your logo.

sd_color_schema

If you'd like to customize something other than color, please share the details with us. This will help us make sure we don't miss anything important, while hopefully not over-complicating everything under the hood.

Disabling votes

Previously, the "Vote" button was available for any request type, which did not always make sense. You don't typically need someone to upvote your browser crashing issue or something like that, right? So you can now define which request types will have the Vote button, and which will have it removed.

You can configure voting at Targetprocess Settings -> Request Types.

request_type_options

Default visibility

We've received a fair amount of feedback along the lines of "why can't I make all requests public" or "the new request type is always private". Since you can already create your own request types, we decided to make it more flexible. When submitting a new request, the "Private" check-box will either be checked or not, depending on what you select at Settings. Users, however, will still be able to change the visibility (depending on the particular request).

You can configure default visibility at Targetprocess Settings -> Request Types.

default-visibiliy

Fixed bugs

We also fixed a number of bugs and made some internal changes. Among the most noticeable are:

  • State grouping: states before the 'Planned' state are no longer added to the 'In Progress' group.
  • Fixed half a dozen IE-specific bugs (or should we say, we made Service Desk more compliant with the bugs of Internet Explorer?).
  • Fixed the order of custom fields at the Add Request page. It is now updated automatically when you reorder them in Targetprocess.

Please note that the changes above require Targetprocess version 3.11.2. If you are hosting Service Desk locally using IIS, you will also need to update .Net Core to 1.1. See our guide for more info.