Continue posting mock-ups of the upcoming Help Desk Portal. Definitely there should be a place where people may see all posted ideas, issues and questions. In this list user should focus on what is going on and get quick answers to the questions like:
- "Should I reply to something to help with problem resolution?"
- "When will the bug for the request XXX be fixed?"
- "Are there any interesting discussions around my ideas?"
The My Requests list has nice right column that shows exact state of the each idea and issue. Think support forgot about you and your problem? Just click nudge link 🙂