We've completed second iteration of TargetProcess v.2.5 release. It includes basic email integration and internal Help Desk module. Preview is generally available at
https://preview.targetprocess.com (admin / admin).
In current iteration you may already use Help Desk with the following scenario:
- Customer sends request via email (problem or idea)
- TargetProcess user receives all emails and convert them to requests
- TargetProcess user creates bugs and user stories from requests if required
- Customer receives notification when request changes its state
Inbox in TargetProcess
List of Help Desk Requests
Lookup List of Requesters
We are going to add automatic conversion rules in the next iteration as well as Help Desk Portal.