TargetProcess v.2.13 released: Help Desk improvements | Targetprocess - Enterprise Agility Solution
11 years ago

TargetProcess v.2.13 released: Help Desk improvements

Yesterday we've released TargetProcess v.2.13. The release is fully dedicated to Help Desk improvements.

In short, we've improved Help Desk user experience and made some actions easier. Some usage patterns:


Old way

New way

Check for unprocessed requestsNavigate to requests list, sort by date. Then sort by last comment date. Filter out ideas to see just issues and questions.Navigate to Issues Queue
Reply to typical requestFind similar request using search, navigate to it, find appropriate comment, copy this comment and add to the new request.Click Attach Solution, select required solution.
Maintain conversationOpen request, try to find latest comment in the messy comments thread, edit comments to remove bad formatting and redundant informationOpen request and read clean comments thread.

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