Troubleshooting Tips: HelpDesk Setup | Targetprocess - Visual management software

9 years ago

Troubleshooting Tips: HelpDesk Setup

Sometimes people get errors with HelpDesk setup (for Windows authentication enabled). Most of these errors can be eliminated by some simple troubleshooting actions :

1. Check for the highlighted sections in Admin -> General Settings:

Troubleshooting Tips: HelpDesk Setup. Image 12. Check HelpDesk web.config (it's  C:InetpubwwwrootHelpDeskwwwrootweb.config by default):

Troubleshooting Tips: HelpDesk Setup. Image 23. Check Virtual Folder for HelpDesk:

Troubleshooting Tips: HelpDesk Setup. Image 3

4. Check Virtual Folder for TargetProcess:

Troubleshooting Tips: HelpDesk Setup. Image 4

5. Check TargetProcess Application Pool:

Troubleshooting Tips: HelpDesk Setup. Image 5

6. Add your user to IIS_WPG group if after step 5  Application Pool is stopped:

Troubleshooting Tips: HelpDesk Setup. Image 6

7.  Check if Windows authorization is enabled for MS SQL Database, and if user is properly mapped with TargetProcess database.

See TargetProcess HelpDesk Installation Guide for more information.

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