Our new Service Desk application can be used to manage almost any kind of Request. One of its most common use cases is Idea Management, which allows you to gather feedback and prioritize features in your product based on your customers’ needs.
For the past several years, we’ve been using UserVoice for Idea Management. Now that our own Service Desk provides the same functionality and more, it’s time to move on. Last week we carefully moved about 10,000 users and 2,800 ideas to https://helpdesk.targetprocess.com to make sure your feedback is not lost.
This means that the forum at https://tp3.uservoice.com is now deprecated. You are welcome to share your ideas at https://helpdesk.targetprocess.com.
The other thing we want to highlight is that you can also use the Service Desk + Targetprocess combo to collect and manage ideas for your own projects. Service Desk has all the usual features such as voting and comments, it allows you to easily link ideas to particular work items in Targetprocess, and it’s free. Also, as our own Product Owner observed, it's much more convenient to manage incoming ideas when you have all the power of Targetprocess to back you up.
Tip: You can create Custom Request Types to expand your use of the Service Desk for almost any kind of application. If you’re not using Service Desk for customer support, just remove the Issue and Question request types and rename them to something that corresponds to your needs.
In addition to all that, we have just released a widget that can be handy if you have your own system and don’t need the full Service Desk application, or if you just want users to submit requests without leaving your website.
We understand that you might need some flexibility from the default settings, so we made the widget customizable. You can hide elements like top requests, description, and attachments, define default request types and privacy, and change the form's subject text. It is already available for you and you can embed it anywhere – all you need to do is to provide a link to your Service Desk with the correspondent parameters. See our guide for more information.
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