Do I need to purchase licenses for Service Desk Users?

No. Users in the Targetprocess Service Desk are a different type of user called 'Requesters.' Requester accounts do not count towards your Targetprocess license count. As a result, you can have as many requester accounts as you need, regardless of your license count.

Requesters only have access to Service Desk and cannot login to your main Targetprocess instance.

This also applies to our older Help Desk Portal software.

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