This solution provides a set of views designed to manage incoming requests. The solution assumes that the team receives various requests which need to be processed, answered, and, if necessary, converted to an appropriate work item, such as a feature, user story, or bug.
We start with the Recent Requests view which allows you to track newly created requests and analyze their priorities. The Requests by Projects view sheds some light on the distribution of requests across projects to help spot which projects are problematic. Next, you can assign requests to your support engineers and track their allocation on the Request by People view. It is often the case that a request results in a user story or bug being added to your project backlog; using the Related Activities view you can track not only these requests, but also the statuses of their related work.
You can work with either manually created requests or use the Email Integration Plugin which automatically creates requests from incoming emails.
Views in this solution
This solution consists of 4 views which can be added to your Targetprocess account. Once they have been added, any of the view configurations can be updated to meet your specific requirements. The views are listed below.
Add the solution
This solution can be added from the Solutions Gallery, which is always available from the “Create” button in the bottom left menu of Targetprocess. If you are an on-site customer, the Solutions Gallery mashup has to be installed before you can add a solution.
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