- Troubleshooting Performance Issues with On Demand Accounts
- Problem: Entities in work hierarchy are orphaned and belong to different scopes of work
- No Cards are displayed
- Cannot Prioritize Cards on a View
- Project and Team selection is reset
- No Lanes are displayed
- Unable to use Global Search
You can easily "undelete" Projects and Users from the "Deleted items" menu in Settings.
Available in Targetprocess v3.11.2+
How to restore a deleted Project
A list of deleted Projects is available for Administrators in Settings - > Deleted Items.
To restore a Project, just find the one you need and click the 'Restore' button. The Project will be restored and a success message with a link to the Project will show up:
How to restore a deleted User
A deleted User can be restored in a similar way. In Settings - > Deleted items there is a list of deleted Users. Just click the 'Restore' button next to the one you need.
The User will be restored and a success message will be shown:
There's a few more ways User can be restored. If an Administrator is adding a new User with an email that already exists in the database (but is marked as deleted), then the Administrator will see the following message:
So, there is an option to restore an existing User with all their assignments, or to create a new User.
The same situation takes place when Administrator wants to add a new User to a Project or a Team:
Restore using API
It is also possible to manage deleted Projects and Users via the API. We describe it in our developers guide: Undelete API.
Restore Work Items
Undelete action for work items (User Stories, Tasks, Bugs, Features, Epics, Requests, Releases, Sprints etc.) is not supported for users within UI. However it is possible to restore entities through direct database access. Data recovery scripts are executed by Support Team members per your request.
Should you require any entities to be recovered, please contact our Support Team by email firstname.lastname@example.org. Please attach additional information about the entities you want to restore:
- type and ID# of entities
- when and by whom were they deleted
- what project contained them
- what is the URL address of your Targetprocess account
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