Key Performance Indicators (KPIs)

Requires at least one of the following solutions to be installed:

• Years, Quarters, Months, Weeks and Days (4fb0e9dd-40e7-4dd2-ba10-548b86ecebeb)

Can be extended by the following solutions:

• KPI connection to Value Streams (b31699b0-3ffc-4f5e-9577-90ad234ef6f3)
• OKR: Connection to KPIs (a1359bd6-14c1-483e-992e-ecf489f168c9)
• KPI: Connection to Period (89ea5d29-1f99-4f08-9949-143481fb2743) - if you want to track KPIs by Custom Period

-----------------------------------------------------------------------------------------------------------------------------

Solution Overview

Key Performance Indicators (KPIs) are quantifiable metrics used to evaluate and measure the success or performance of an organization, business unit, project, or individual in achieving specific objectives. KPIs provide a clear and objective way to track progress and make informed decisions based on data-driven insights. They play a crucial role in assessing the effectiveness of strategies, identifying areas for improvement, and ensuring alignment with organizational goals.

Here are some important aspects of KPIs:

1. Measurement of Performance: KPIs serve as benchmarks that reflect how well an entity is performing in relation to its goals. These goals can vary widely depending on the context and can include financial targets, customer satisfaction levels, operational efficiency, employee productivity, and more.
2. Quantifiable and Measurable: KPIs are usually expressed as numerical values, percentages, ratios, counts, or other quantifiable units. This allows for objective measurement and easy comparison over time or across different areas of the organization.
3. Relevance and Alignment: Effective KPIs are directly tied to an organization's strategic objectives. They provide insight into whether the organization is making progress toward its desired outcomes.
4. Different Levels and Areas: KPIs can be established at different levels within an organization, from the overall company to specific departments, projects, or processes. Each level may have its own set of KPIs that align with its responsibilities and goals.
5. Real-time Monitoring: Many KPIs are tracked and monitored in real-time or on a regular basis. This allows organizations to quickly identify trends, patterns, and potential issues, enabling timely adjustments or interventions.
6. Variety of Metrics: KPIs can cover a wide range of performance areas, including financial performance (e.g., revenue, profit margins), customer satisfaction (e.g., Net Promoter Score), operational efficiency (e.g., cycle time, error rates), employee engagement (e.g., turnover rate, employee satisfaction), and more.
7. SMART Criteria: Effective KPIs often adhere to the SMART criteria, which means they are Specific, Measurable, Achievable, Relevant, and Time-bound. This ensures that KPIs are well-defined, attainable, and aligned with the organization's goals.
8. Performance Analysis and Decision-Making: By regularly analyzing KPI data, organizations can gain insights into their strengths and weaknesses. This information informs strategic decision-making, helps prioritize initiatives, and guides resource allocation.
9. Continuous Improvement: KPIs facilitate a culture of continuous improvement by highlighting areas that require attention. Organizations can set targets for KPIs, monitor progress, and adjust strategies to achieve better outcomes.

Examples of KPIs include:

• Revenue Growth Rate: Percentage increase in revenue over a specific period.
• Customer Churn Rate: Percentage of customers who stop using a product or service.
• Return on Investment (ROI): Ratio of net profit to the initial investment.
• Employee Turnover Rate: Percentage of employees who leave the organization over a period.
• Website Conversion Rate: Percentage of website visitors who take a desired action, such as making a purchase or signing up for a newsletter.

In summary, Key Performance Indicators provide a structured way to measure and evaluate progress toward goals, enabling organizations to make informed decisions, optimize performance, and achieve long-term success.

The solution enables KPIs (Indicators) and KPI Measurements (Measurements) connected to Years, Quarters, Months, Weeks and Days. Connection to Periods can be enabled by a separate solution.

You can create a list of KPIs on a KPI view in the left menu. Define the KPI Name and KPI Result Type – a unit in which a KPI is measured. It can be %, number or any other value.

By collecting measurements for this KPIs you'll see how the Indicators progress over time. The data can be collected daily, weekly, monthly or quarterly or by Custom Period depending on a KPI. KPI Measurements can be added manually, imported via CSV file or automatically from a side system. When created, they are connected automatically to all the respective Periods in the system.

The Current, Minimum and Maximum values will be calculated automatically based on Measurements Values.

On the KPI Progress view you'll see how each KPI progress overtime. Here you can focus on specific KPI or Period.

Solution Configuration

KPIs by Custom Period

By default the solution enables KPIs connected to Years, Quarters, Months, Days. If you need to see the KPI Progress by PI, please install KPI: Connection to Period solution.

Terminology

By default the solution enables the following objects:

• Indicator – representing KPI or KVI or any other Indicator you need to measure
• Measurement –representing KPI Measurement

You can be rename them in terms. To do that:

• Go to Settings
• Click Processes  -> Terms
• Rename Indicator to KPI
• Rename Measurement to KPI Measurement

------------------

Version 1.0