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Success begins with a spark of ingenuity.
From an innovative business concept to a pioneering product design, the most successful organizations are full of the best ideas. Of course, you’ll need to harness every ‘lightbulb moment’ if you want to maximize your creativity and build new features, services, products and methodologies.
At Targetprocess, we understand the importance of great ideas, which is why we’ve got a range of features to help you brainstorm, collate and analyze your latest brainwaves.
What is Idea Management?
The concept of idea management is simple. Good ideas happen all the time and come from a variety of sources, but they’re often overlooked. If you don’t have a centralized system to collate new ideas as they emerge, they’re in danger of falling by the wayside.
Idea Management gives you the tools you need to manage the constant stream of ideas that emerge from inside and outside your business. From in-house design and development teams to customer suggestions, there is a minefield of creativity just waiting to be tapped. By incorporating a strategic approach to idea management, you can maximize the value of every suggestion, enhancement and concept.
Although idea management can involve maintaining a backlog of ideas to refer to, it’s much more than a repository for proposals. The right idea management platform encourages people to be creative and share their ideas, as well as giving users the opportunity to collaborate and deliver inventive solutions together.
As well as unleashing your team’s creativity, idea management allows you to ensure your product vision aligns with the current and future needs of your target audience. Using idea management throughout development facilitates this alignment and gives you the opportunity to enhance the value of your products and solutions.
Let’s look at how Targetprocess takes your idea management to the next level…
Using Targetprocess for Idea Management
Multiple Targetprocess features can be used for effective idea management. Additionally, you can integrate existing platforms into Targetprocess to create a holistic idea management solution.
With Miro integration, for example, you can create and view Miro boards from Targetprocess, add Miro boards as widgets to Dashboards and embed Miro Boards as an additional tab in Entity Details view. To integrate Miro, simply go to Settings from your Administrator account in Targetprocess, click Integrations and Add Miro:
Giving you the flexibility and freedom to harness every spark of ingenuity in your own way, these Targetprocess features can be used individually or in conjunction to create a bespoke idea management platform for your organization:
Use Service Desk as a standalone application or link ideas to work items in Targetprocess and seamlessly elevate approved ideas to Epics, Features or User Stories.
If you already have a Targetprocess license, you can start using Service Desk with just one click. With Administrator rights, head to the Service Desk tab under Settings and click, ‘Enable Service Desk’. Then, activate Requests in the Process settings of any projects you wish to use Service Desk for.
An idea, suggestion or feedback in Service Desk is known as a request. Invite staff, clients and/or customers to make requests at any time and you’ll see an inflow of new ideas begin to develop. To maximize creativity and innovation, you can allow anyone to make a request via your Service Desk – they won’t need a Targetprocess license.
From Lightweight Ideas to formal Project Intake Forms
We’ve designed Service Desk to be as flexible as you need it to be. Switch from default request types to custom requests or simply label every incoming request as an ‘Idea’. Similarly, you can use default request categories or create custom categories to differentiate between incoming suggestions and feedback.
You can define which Request Types will be displayed in the Service Desk. You can use it along with Issues and Feedback tracking or limit to just Ideas.
Also, using Custom Fields you can make the intake form as complex as you wish.
You can start with a simple text fields to grab description of the idea, or introduce more structure to the request form so that people reviewing and prioritizing those ideas can have a better understanding of costs and benefits, for example:
The best part is that you can choose which fields will be displayed for external requesters, and which will remain private and only available via Targetprocess interface. You can define that at Service Desk settings, under Projects and Custom Fields Tab.
Multiple Ways to Submit Ideas
When ideas emerge, transitioning them to Service Desk is simple and hassle-free. When a request is made via email, for example, you can automate idea management using an email integration plugin. You can even embed the Service Desk widget into any webpage to ensure users can submit ideas quickly, without leaving your site. Find out how to configure the Service Desk widget here.
By using the full power of Targetprocess automation rules, metrics and reports for ideas submitted from multiple sources, you can ensure that Service Desk becomes a centralized platform for every aspect of idea management
Collaborate with Requesters
Collaboration is crucial to success, which is why you can use our Auto-Reply plugin to respond to requesters, issue email notifications for Service Desk users and communicate with requesters via email and comments.
You can generate feedback and valuable insights by using idea voting within Service Desk. When a new request is submitted, users can show their support for an idea by placing their vote. This makes it easy to see which ideas are the most popular and gives you an insight into what your teams, stakeholders and customers want.
As part of our multi-process ecosystem, Service Desk integrates seamlessly with Targetprocess. Monitor incoming requests and popular ideas at a glance with custom views, create reports to make data-driven decisions and launch mashups to develop bespoke idea management solutions.
Ideas into Work Items
When you want to action ideas, connecting them to a Targetprocess Work Item is easy. You can create a new Work Item directly from an idea:
Alternatively, you can convert an idea into an alternative Work Item as the development process evolves:
Once an item is created or converted, it forms part of your workflows in Targetprocess. Assign Developers, set Objectives, identify Key Results and start turning your ideas into products and features.
For Product Managers and personnel, having easy access to ideas, suggestions and feedback ensures nothing is missed and simplifies in-house processes. Our Idea Dashboard gives you access to all the information you need, at a glance.
Monitor incoming ideas, identify the source of suggestions, observe lead times and assess related Work Items from one, visual dashboard.
Idea Kanban Board
For lean organizations, Kanban boards provide an efficient method of managing tasks and the concept can play a role in your idea management too. Automate Kanban card creation from Service Desk to ensure that every request is added to your workflow or adjust the settings so that only approved ideas make it on to your board.
As ideas move from ‘Possibilities’ to ‘In Progress’ and, finally, ‘Done’, you can manage development from one, central board, visualize workflows and turn innovation into success.
Turn Ideas into Achievements
No matter what industry you operate in or what your commercial goals are, your success relies on ideas, ingenuity and innovation. With Targetprocess idea management solutions, you can increase ingenuity within your organization, collate and enhance new ideas, review suggestions, invite feedback, add product value, elevate ideas to your roadmaps or send them back to the drawing board.
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Targetprocess is recognized as a Leader in Gartner’s 2020 Magic Quadrant for Enterprise Agile Planning Tools and included in the related Critical Capabilities for Enterprise Agile Planning Tools*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
We have been using Targetprocess for more than three years by now and still been surprised when our teams find news ways and work areas to use it…
It is really so flexible that we can nearly model and effectively use in each workflow we need. New departments request me from time to time to show them “that tool you have with nice cards ☺Jorge Rivero SanchezInnovation Director
I love how adaptable and flexible Targetprocess is. It meets the various needs of so many different departments within our organization. We manage all of our IT, creative and legal workflow through Targetprocess. It’s helped create a centralized location for our cross-department needs – as well as providing a history of our work.Katie MacCabeAssistant Director
I used Targetprocess at some very large multi-team multi-program clients and had a consistently good experience.
I’ve got a lot of experience of Jira, Rally, PivotalTracker, Trello, Mingle and open source agile lifecycle management tools. I like Targetprocess better – it covers a lot more ground, the information architecture is really consistent, it’s solid as a rock and fast too. Best of breed.Peter MerelCTO and Agile Coach