Ticket Management Tools by Targetprocess | SLA Reporting Tool

The IT Manager handles incoming tickets that contain problems, questions and requests. This work can't be planned ahead, since some problems are urgent and demand immediate reaction, while others can wait.

01Tickets management (Kanban)

Handle incoming tickets, assign them to people, see urgent tickets and track overall tickets progress on a single board.

Tickets management (Kanban)

02Prioritize Tickets

List view is great for quick ticket prioritization via drag and drop.

Prioritize Tickets

03SLA Tracking

Use Cycle Time report to ensure that all tickets fit SLA. Spot tickets with a long duration immediately and monitor average SLA trends.

SLA Tracking