Role

IT Manager

The IT Manager handles incoming tickets that contain problems, questions and requests. This work can't be planned ahead, since some problems are urgent and demand immediate reaction, while others can wait.

01Tickets management (Kanban)

Handle incoming tickets, assign them to people, see urgent tickets and track overall tickets progress on a single board.

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02Prioritize Tickets

List view is great for quick ticket prioritization via drag and drop.

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03SLA Tracking

Use Cycle Time report to ensure that all tickets fit SLA. Spot tickets with a long duration immediately and monitor average SLA trends.

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