IT Manager

The IT Manager handles incoming tickets that contain problems, questions and requests. This work can't be planned ahead, since some problems are urgent and demand immediate reaction, while others can wait.

01Tickets management (Kanban)

Handle incoming tickets, assign them to people, see urgent tickets and track overall tickets progress on a single board.


02Prioritize Tickets

List view is great for quick ticket prioritization via drag and drop.


03SLA Tracking

Use Cycle Time report to ensure that all tickets fit SLA. Spot tickets with a long duration immediately and monitor average SLA trends.


Get started
for free

Sync up your teams with a visual project management tool that adapts to your organization and gives you transparency across different projects and departments.
Visualize every step of the way.

By clicking Continue you agree to our Terms of service and Privacy policy