One-way and two-way synchronization:
- User Story
- Test plan
- Test Plan Run
Organizations that are using ServiceNow for some teams or departments can enable seamless integration between Targetprocess and ServiceNow to allow all team members to collaborate on shared work items and have consolidated reporting across the entire organization.
- Product managers build and manage the portfolio in Targetprocess along with developers working on the corresponding Features, while the Customer Service team uses ServiceNow. Integrating the tools provides direct visibility into reported issues and incidents for product management and development teams.