Zendesk | Targetprocess - Enterprise Agility Solution
Zendesk
Zendesk
One-way and two-way synchronization:
Ticket
Epic
Feature
User Story
Task
Bug
Request
Test plan
Test Plan Run

Organizations that are using both Targetprocess for product management and and Zendesk for customer support might need integration between the two tools to enhance communication between development teams, customers, end-users, and service agents. Synchronization will allow all team members to collaborate on shared artifacts and eliminate the disconnect between tools Tasktop’s Integration Hub allows you to establish both one-way or two-way integrations between ZenDesk and Targetprocess.

Every integration case is unique, because you have to map your own special set of fields and work structure. If you’re interested, please check with us via sales@targetprocess.com to get started with a demo.

Possible use cases

  • Help Desk Incident Sync and Escalation – Zendesk incidents and requests (all of them, or just a filtered subset) can be reflected in Targetprocess to provide the entire team with visibility into help desk activities, to escalate issues to the product and development teams, and to build reports using Targetprocess’ powerful reporting engine.
  • Help Desk Feature Request – Ideas and feature requests from ZenDesk might be synchronized with Targetprocess to let the product team prioritize them, convert / link to work and portfolio items in Targetprocess, and automatically get updates reflected back to Zendesk
  • Known Defect Status Reporting to Help Desk – Status and other bug details can be reported from Targetprocess to Zendesk.

Integrations

See how Targetprocess aligns and empowers business and IT with the help of powerful integrations.

Targetprocess facilitates enterprise agility at all levels by enabling both Business and IT to work in one holistic solution. To help ensure value flow visibility and collaboration across the entire enterprise, Targetprocess allows a powerful set of integrations covering use cases for different levels and roles within organization.

For Transparency above the Team Level 
 
EXPAND 2 INTEGRATIONS

Azure DevOps
Azure DevOps
Add Targetprocess on top of the team level tool: get visibility on Product and Portfolio level.
Atlassian Jira Software
Atlassian Jira Software
Ensure free data flow from Jira to Targetprocess for greater visibility for all team members.
REQUEST INTEGRATION

For Continuous Integration and Continuous Delivery 
 
EXPAND 6 INTEGRATIONS

Azure DevOps
Azure DevOps
Automatically associate branches and pull requests with Targetprocess entities
GitLab
GitLab
Automatically link branches and merge requests to Targetprocess entities.
GitHub
GitHub
Automatically associate branches and pull requests with Targetprocess entities.
Phabricator
Phabricator
Link code revisions with any Targetprocess entity.
Bitbucket
Bitbucket
Automatically associate branches and pull requests with Targetprocess entities.
Jenkins
Jenkins
Connect Targetprocess entities with work items, reflect issues back as Bugs or User Stories.
REQUEST INTEGRATION

For Product Management, ITSM, Sales and Marketing to Stay on the Same Page 
 
EXPAND 4 INTEGRATIONS

Miro
Miro
Centralize unstructured communication on Miro’s online whiteboard inside Targetprocess.
Microsoft Project Server
Microsoft Project Server
Provide visibility into high-level goals and details about implementation for all teams.
Salesforce
Salesforce
Synchronize customer service, sales, the PM office, and development teams.
ServiceNow
ServiceNow
Collaborate on shared work items, consolidate reporting across the entire organization.
REQUEST INTEGRATION

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