Product Management | Targetprocess - Enterprise Agility Solution

Of course, the best retrospective meetings are done face-to-face using real whiteboards, post-its or other physical objects to help teams collaborate, focus and discuss.

Yet, given the current challenging worldwide remote working situation because of COVID-19, this is not always possible. Thus, we’ve advanced the release of a first version of our remote retrospective solution. This way you can capture your team's feedback and resulting action items remotely using Targetprocess, without needing to spend money and time on learning other tools.

Let’s see how to run a remote retrospective in Targetprocess.

Overview

First, here is the collection of entities in Targetprocess that are relevant to Retrospectives.

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Overview of relevant entities

The Team Iteration (a.k.a the Sprint) serves as the parent entity holding all the work items, in which we create a new Retrospective entity.

The Retrospective entity will contain the Feedback and Action Items.

The Feedback items are used to capture the thanks, thoughts, opinions or things to discuss that team members care about. Just a title is usually enough, but visuals can also be attached like with any entity in Targetprocess.

The Action Items represent things that you want to improve on and which can be connected as a reference for future follow-ups to another Team Iteration, usually one that represents a future Team Iteration.

Next, there is functionality on the Retrospective item that allows you to perform a remote happiness score check.

Retrospective Check-in

A common retrospective check-in activity is to measure the individual and average happiness score of the team and to briefly discuss any outliers. To use this functionality, open the detailed view of your retrospective entity and click on the playing cards icon Targetprocess Image (it’s in the top right corner). This will open the Happiness measurement tool. When started, it will look like this.

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Happiness Measurement Tool

Click on “Copy Session Link” and send this hyperlink (that is now in your clipboard) to your team members using email or any other communication tool such as Slack or MS Teams.

When a team member opens the link on their computer or mobile device, they will see this view and can select their happiness level.

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Team members' view for happiness measurement

Once all the scores are in, the session facilitator can click “show results” and the individual votes, as well as the team’s average will be displayed and can be discussed. When applied, the results will be stored in a comment on the retrospective item for future reference.

Collecting Feedback

When it’s time in your retrospective to collect feedback from the team, point them to this board that you’ve set up previously.

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Empty Collect Feedback board

Any team member can easily add their feedback to the board using the quick-add functionality in any column.

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Easily add feedback in any column

After each team member has provided his/her feedback or the set time is up, the board will reflect collected team responses and eventually look like this.

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All feedback collected

Organize Feedback into Action Items

Next, you can switch to the “Feedback to Action Items” board to create Actions Items from the collected feedback and link them to each other.

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Create new Action Items and Assign relevant feedback to it

Plan Action Items for Follow-up

As a team you decide which Action Items to pick for the next iteration or to keep for a future reference. Here is how you link a selected Action Item to a respective Team Iteration.

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Assign an Action Item to a future Team Iteration

Now you can see the Action Items right there on your Sprint backlog dashboard.

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Sprint Backlog including the planned Action Items

A good retrospective is made up of much more than just this. But from the perspective of feedback collection and Action Item creation, using Targetprocess is as simple as that.

Future Enhancements & Configuration Options

In the example above we used the configuration for the common "Well, Not Well, Idea" retrospective feedback categories. However, in a similar way you can use "Mad, Sad, Glad", the Starfish categories "Start, Stop, Continue, More of, Less of" or any other you prefer. Just add more categories yourself by creating new custom fields in the Feedback entity you use for a retrospective.

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Create a custom field on the Feedback entity to support any group of categories

Integrations

See how Targetprocess aligns and empowers business and IT with the help of powerful integrations.

Targetprocess facilitates enterprise agility at all levels by enabling both Business and IT to work in one holistic solution. To help ensure value flow visibility and collaboration across the entire enterprise, Targetprocess allows a powerful set of integrations covering use cases for different levels and roles within organization.

For Transparency above the Team Level 
 
EXPAND 2 INTEGRATIONS

Azure DevOps
Azure DevOps
Add Targetprocess on top of the team level tool: get visibility on Product and Portfolio level.
Atlassian Jira Software
Atlassian Jira Software
Ensure free data flow from Jira to Targetprocess for greater visibility for all team members.
REQUEST INTEGRATION

For Continuous Integration and Continuous Delivery 
 
EXPAND 6 INTEGRATIONS

Azure DevOps
Azure DevOps
Automatically associate branches and pull requests with Targetprocess entities
GitLab
GitLab
Automatically link branches and merge requests to Targetprocess entities.
GitHub
GitHub
Automatically associate branches and pull requests with Targetprocess entities.
Phabricator
Phabricator
Link code revisions with any Targetprocess entity.
Bitbucket
Bitbucket
Automatically associate branches and pull requests with Targetprocess entities.
Jenkins
Jenkins
Connect Targetprocess entities with work items, reflect issues back as Bugs or User Stories.
REQUEST INTEGRATION

For Product Management, ITSM, Sales and Marketing to Stay on the Same Page 
 
EXPAND 5 INTEGRATIONS

Miro
Miro
Centralize unstructured communication on Miro’s online whiteboard inside Targetprocess.
Microsoft Project Server
Microsoft Project Server
Provide visibility into high-level goals and details about implementation for all teams.
Salesforce
Salesforce
Synchronize customer service, sales, the PM office, and development teams.
Zendesk
Zendesk
Allow all team members to collaborate on shared artifacts from customer service tickets.
ServiceNow
ServiceNow
Collaborate on shared work items, consolidate reporting across the entire organization.
REQUEST INTEGRATION

Use cases

  • Targetprocess is called a Leader and wins in customer satisfaction
    customers
    When customers are delighted, we feel inspired to do even more.
  • Using Automation Rules in Wargaming
    customer story
    "All our requirements were unique. We needed something that could be flexible and customizable, so we could develop something ourselves without additional development in the tool."
  • Scaling Agile at Belfius Bank
    customer story
    “We needed a tool that could support the agile delivery model. The agile way of working. And in the tool we had, this was not possible. We chose Targetprocess because…”
  • Achieving visibility and transparency across a global organization
    customer story
    Actemium helps its clients around the world to design, build and maintain their industrial installations and infrastructure.
  • Implementing SAFe to scale agile globally
    use case
    While we can't disclose the name of this enterprise, we can tell you that they are involved in the production of heavy equipment and have teams on every continent
  • The epay story
    customer story
    Before Targetprocess, epay used a mixture of tools and Excel sheets to handle daily operations. They needed a solution that could reflect the status of multiple projects, and unify teams’ efforts in one central location.
  • The CallRail story
    customer story
    "Targetprocess is the central point for our product development process. All our information is in one place. We have developers, designers, product owners, QA engineers, all looking at it."
  • Synchronizing Targetprocess with other tools
    use case
    Tasktop has used Targetprocess for over two years. The connector they develop is known as the Integration Hub, and can help you integrate Targetprocess with other tools in your stack.
  • Grakn's (mostly) Agile Methodology
    customer story
    A tale of herding software startup cats, and how Grakn customized their process to find the workflows that fit them best.
  • How we use Targetprocess at Comensura
    customer story
    "The first thing I do in the morning is open up the tool, and there’s my whole agenda for the day, complete with important details and team communications."
  • Transparency and engagement through Kaizen culture
    customer story
    SPRINT METAL is an industrial company that has customized Targetprocess to foster an environment of transparency and open communication at their factory.
  • The AOE story
    customer story
    AOE is an open source software development, integration, and consulting company.
  • The Agora Roermond story
    customer story
    Agora Roermond is an experimental high school in The Netherlands that's breaking away from the limitations of traditional education.

Experts and clients say More Reviews & Case Studies

  • Targetprocess is recognized as a Leader in Gartner’s 2020 Magic Quadrant for Enterprise Agile Planning Tools and included in the related Critical Capabilities for Enterprise Agile Planning Tools

    April 2020, “Magic Quadrant for Enterprise Agile Planning Tools”

    *Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
  • We have been using Targetprocess for more than three years by now and still been surprised when our teams find news ways and work areas to use it…
    It is really so flexible that we can nearly model and effectively use in each workflow we need. New departments request me from time to time to show them “that tool you have with nice cards ☺

    Jorge Rivero Sanchez
    Innovation Director
  • I love how adaptable and flexible Targetprocess is. It meets the various needs of so many different departments within our organization. We manage all of our IT, creative and legal workflow through Targetprocess. It’s helped create a centralized location for our cross-department needs – as well as providing a history of our work.

    Katie MacCabe
    Assistant Director
  • I used Targetprocess at some very large multi-team multi-program clients and had a consistently good experience.
    I’ve got a lot of experience of Jira, Rally, PivotalTracker, Trello, Mingle and open source agile lifecycle management tools. I like Targetprocess better – it covers a lot more ground, the information architecture is really consistent, it’s solid as a rock and fast too. Best of breed.

    Peter Merel
    CTO and Agile Coach

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