Product Management | Targetprocess - Enterprise Agility Solution

Get the most of integrating requests coming from various stakeholders, categorize them, mark dependencies, define deliverables and check the progress on all steps of the process. In Targetprocess you can gain more visibility into the volume of requests and manage the entire value stream from incoming requests to their delivery.

Organize your communication with stakeholders

Don't be overwhelmed by the amount of emails coming from various places. Create a request in Targetprocess automatically from an incoming email that you receive from clients and other departments of your organisation. Reply using comments so you won't lose any communication thread.

Manage requests

A request might be a whole project proposal, an idea for your products, or a minor change in a solution. Accumulate all requests across various projects at one board, approve or reject them, and then set up your custom workflow. Visualize on cards any information that you decide is important: type of requests, the way you receive them (email, phone, externally or internally), requesters or any other custom property.

Even with many requests in your backlog you can still stay focused and make prioritization easier by categorizing and ranking requests in each category. Define what requests have high value for the business and what can be done later.

Define deliverables and follow the progress

Define deliverables associated with an original request and track following work execution. Each request can have multiple deliverables of different types, and any deliverable can be tied to any number of incoming requests. See status and time spent information of all related deliverables to know the progress of execution.

Monitor measures

See accumulated statistics about receiving requests, trends in the amount of time you spent to close them and multiple measures of performance to take further actions.

Handle requests at the Help Desk Portal

Help Desk Portal is a free open source product, developed by Targetprocess. It allows your customers to submit their issues, ideas or questions. Keep it private and update your customers about the progress of their tickets, or make it public to gather votes for ideas and improvements for your products.

Or contact
a sales representative

Get a live
product demo

Let one of our product specialists create your account
and shape Targetprocess for your company needs.

Integrations

See how Targetprocess aligns and empowers business and IT with the help of powerful integrations.

Targetprocess facilitates enterprise agility at all levels by enabling both Business and IT to work in one holistic solution. To help ensure value flow visibility and collaboration across the entire enterprise, Targetprocess allows a powerful set of integrations covering use cases for different levels and roles within organization.

For Transparency above the Team Level 
 
EXPAND 2 INTEGRATIONS

Azure DevOps
Azure DevOps
Add Targetprocess on top of the team level tool: get visibility on Product and Portfolio level.
Atlassian Jira Software
Atlassian Jira Software
Ensure free data flow from Jira to Targetprocess for greater visibility for all team members.

For Continuous Integration and Continuous Delivery 
 
EXPAND 6 INTEGRATIONS

Azure DevOps
Azure DevOps
Automatically associate branches and pull requests with Targetprocess entities
GitLab
GitLab
Automatically link branches and merge requests to Targetprocess entities.
GitHub
GitHub
Automatically associate branches and pull requests with Targetprocess entities.
Phabricator
Phabricator
Link code revisions with any Targetprocess entity.
Bitbucket
Bitbucket
Automatically associate branches and pull requests with Targetprocess entities.
Jenkins
Jenkins
Connect Targetprocess entities with work items, reflect issues back as Bugs or User Stories.

For Product Management, ITSM, Sales and Marketing to Stay on the Same Page 
 
EXPAND 5 INTEGRATIONS

Miro
Miro
Centralize unstructured communication on Miro’s online whiteboard inside Targetprocess.
Microsoft Project Server
Microsoft Project Server
Provide visibility into high-level goals and details about implementation for all teams.
Salesforce
Salesforce
Synchronize customer service, sales, the PM office, and development teams.
Zendesk
Zendesk
Allow all team members to collaborate on shared artifacts from customer service tickets.
ServiceNow
ServiceNow
Collaborate on shared work items, consolidate reporting across the entire organization.

Use cases

  • Targetprocess is called a Leader and wins in customer satisfaction
    customers
    When customers are delighted, we feel inspired to do even more.
  • Choosing the platform to implement SAFe
    customer story
    “We chose Targetprocess for seamless integration, with other tools that we use in Chevron. And we can easily see the right information in the right tool...“
  • Using Automation Rules in Wargaming
    customer story
    "All our requirements were unique. We needed something that could be flexible and customizable, so we could develop something ourselves without additional development in the tool."
  • Scaling Agile at Belfius Bank
    customer story
    “We needed a tool that could support the agile delivery model. The agile way of working. And in the tool we had, this was not possible. We chose Targetprocess because…”
  • Achieving visibility and transparency across a global organization
    customer story
    Actemium helps its clients around the world to design, build and maintain their industrial installations and infrastructure.
  • Implementing SAFe to scale agile globally
    use case
    While we can't disclose the name of this enterprise, we can tell you that they are involved in the production of heavy equipment and have teams on every continent
  • The epay story
    customer story
    Before Targetprocess, epay used a mixture of tools and Excel sheets to handle daily operations. They needed a solution that could reflect the status of multiple projects, and unify teams’ efforts in one central location.
  • The CallRail story
    customer story
    "Targetprocess is the central point for our product development process. All our information is in one place. We have developers, designers, product owners, QA engineers, all looking at it."
  • Synchronizing Targetprocess with other tools
    use case
    Tasktop has used Targetprocess for over two years. The connector they develop is known as the Integration Hub, and can help you integrate Targetprocess with other tools in your stack.
  • Grakn's (mostly) Agile Methodology
    customer story
    A tale of herding software startup cats, and how Grakn customized their process to find the workflows that fit them best.
  • How we use Targetprocess at Comensura
    customer story
    "The first thing I do in the morning is open up the tool, and there’s my whole agenda for the day, complete with important details and team communications."
  • Transparency and engagement through Kaizen culture
    customer story
    SPRINT METAL is an industrial company that has customized Targetprocess to foster an environment of transparency and open communication at their factory.
  • The AOE story
    customer story
    AOE is an open source software development, integration, and consulting company.
  • The Agora Roermond story
    customer story
    Agora Roermond is an experimental high school in The Netherlands that's breaking away from the limitations of traditional education.

Experts and clients say More Reviews & Case Studies

  • Targetprocess is recognized as a Leader in Gartner’s 2020 Magic Quadrant for Enterprise Agile Planning Tools and included in the related Critical Capabilities for Enterprise Agile Planning Tools

    April 2020, “Magic Quadrant for Enterprise Agile Planning Tools”

    *Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
  • We have been using Targetprocess for more than three years by now and still been surprised when our teams find news ways and work areas to use it…
    It is really so flexible that we can nearly model and effectively use in each workflow we need. New departments request me from time to time to show them “that tool you have with nice cards ☺

    Jorge Rivero Sanchez
    Innovation Director
  • I love how adaptable and flexible Targetprocess is. It meets the various needs of so many different departments within our organization. We manage all of our IT, creative and legal workflow through Targetprocess. It’s helped create a centralized location for our cross-department needs – as well as providing a history of our work.

    Katie MacCabe
    Assistant Director
  • I used Targetprocess at some very large multi-team multi-program clients and had a consistently good experience.
    I’ve got a lot of experience of Jira, Rally, PivotalTracker, Trello, Mingle and open source agile lifecycle management tools. I like Targetprocess better – it covers a lot more ground, the information architecture is really consistent, it’s solid as a rock and fast too. Best of breed.

    Peter Merel
    CTO and Agile Coach