Requests Management

Get the most of integrating requests coming from various stakeholders, categorize them, mark dependencies, define deliverables and check the progress on all steps of the process. In Targetprocess you can gain more visibility into the volume of requests and manage the entire value stream from incoming requests to their delivery.

Organize your communication with stakeholders

Don't be overwhelmed by the amount of emails coming from various places. Create a request in Targetprocess automatically from an incoming email that you receive from clients and other departments of your organisation. Reply using comments so you won't lose any communication thread.

Manage requests

A request might be a whole project proposal, an idea for your products, or a minor change in a solution. Accumulate all requests across various projects at one board, approve or reject them, and then set up your custom workflow. Visualize on cards any information that you decide is important: type of requests, the way you receive them (email, phone, externally or internally), requesters or any other custom property.

Even with many requests in your backlog you can still stay focused and make prioritization easier by categorizing and ranking requests in each category. Define what requests have high value for the business and what can be done later.

Define deliverables and follow the progress

Define deliverables associated with an original request and track following work execution. Each request can have multiple deliverables of different types, and any deliverable can be tied to any number of incoming requests. See status and time spent information of all related deliverables to know the progress of execution.

Monitor measures

See accumulated statistics about receiving requests, trends in the amount of time you spent to close them and multiple measures of performance to take further actions.

Handle requests at the Help Desk Portal

Help Desk Portal is a free open source product, developed by Targetprocess. It allows your customers to submit their issues, ideas or questions. Keep it private and update your customers about the progress of their tickets, or make it public to gather votes for ideas and improvements for your products.

Use cases

• Targetprocess is called a Leader and wins in customer satisfaction

  customers

  When customers are delighted, we feel inspired to do even more.
• Scaling Agile at Belfius Bank

  customer story

  “We needed a tool that could support the agile delivery model. The agile way of working. And in the tool we had, this was not possible. We chose Targetprocess because…”
• Achieving visibility and transparency across a global organization

  customer story

  Actemium helps its clients around the world to design, build and maintain their industrial installations and infrastructure.
• Implementing SAFe to scale agile globally

  use case

  While we can't disclose the name of this enterprise, we can tell you that they are involved in the production of heavy equipment and have teams on every continent
• The epay story

  customer story

  Before Targetprocess, epay used a mixture of tools and Excel sheets to handle daily operations. They needed a solution that could reflect the status of multiple projects, and unify teams’ efforts in one central location.
• The CallRail story

  customer story

  "Targetprocess is the central point for our product development process. All our information is in one place. We have developers, designers, product owners, QA engineers, all looking at it."
• Synchronizing Targetprocess with other tools

  use case

  Tasktop has used Targetprocess for over two years. The connector they develop is known as the Integration Hub, and can help you integrate Targetprocess with other tools in your stack.
• Grakn's (mostly) Agile Methodology

  customer story

  A tale of herding software startup cats, and how Grakn customized their process to find the workflows that fit them best.
• How we use Targetprocess at Comensura

  customer story

  "The first thing I do in the morning is open up the tool, and there’s my whole agenda for the day, complete with important details and team communications."
• Transparency and engagement through Kaizen culture

  customer story

  SPRINT METAL is an industrial company that has customized Targetprocess to foster an environment of transparency and open communication at their factory.
• The AOE story

  customer story

  AOE is an open source software development, integration, and consulting company.
• The Agora Roermond story

  customer story

  Agora Roermond is an experimental high school in The Netherlands that's breaking away from the limitations of traditional education.

Experts and clients say

• Targetprocess was recognized as a Visionary in Gartner’s “Magic Quadrant for Enterprise Agile Planning Tools” and was included in the related “Critical Capabilities for Enterprise Agile Planning Tools”
  
  April 2019, “Magic Quadrant for Enterprise Agile Planning Tools” *
  

  *Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
• We have been using Targetprocess for more than three years by now and still been surprised when our teams find news ways and work areas to use it...
  It is really so flexible that we can nearly model and effectively use in each workflow we need. New departments request me from time to time to show them "that tool you have with nice cards :-)

  Jorge Rivero Sanchez

  Innovation Director

  See the case study
• I love how adaptable and flexible Targetprocess is. It meets the various needs of so many different departments within our organization. We manage all of our IT, creative and legal workflow through Targetprocess. It's helped create a centralized location for our cross-department needs – as well as providing a history of our work.

  Katie MacCabe

  Assistant Director
• I used Targetprocess at some very large multi-team multi-program clients and had a consistently good experience.
  I've got a lot of experience of Jira, Rally, PivotalTracker, Trello, Mingle and open source agile lifecycle management tools. I like Targetprocess better - it covers a lot more ground, the information architecture is really consistent, it's solid as a rock and fast too. Best of breed.

  Peter Merel

  CTO and Agile Coach