Get the most of integrating requests coming from various stakeholders, categorize them, mark dependencies, define deliverables and check the progress on all steps of the process. In Targetprocess you can gain more visibility into the volume of requests and manage the entire value stream from incoming requests to their delivery.
Organize your communication with stakeholders
Don't be overwhelmed by the amount of emails coming from various places. Create a request in Targetprocess automatically from an incoming email that you receive from clients and other departments of your organisation. Reply using comments so you won't lose any communication thread.
A request might be a whole project proposal, an idea for your products, or a minor change in a solution. Accumulate all requests across various projects at one board, approve or reject them, and then set up your custom workflow. Visualize on cards any information that you decide is important: type of requests, the way you receive them (email, phone, externally or internally), requesters or any other custom property.
Even with many requests in your backlog you can still stay focused and make prioritization easier by categorizing and ranking requests in each category. Define what requests have high value for the business and what can be done later.
Define deliverables and follow the progress
Define deliverables associated with an original request and track following work execution. Each request can have multiple deliverables of different types, and any deliverable can be tied to any number of incoming requests. See status and time spent information of all related deliverables to know the progress of execution.
See accumulated statistics about receiving requests, trends in the amount of time you spent to close them and multiple measures of performance to take further actions.
Handle requests at the Help Desk Portal
Help Desk Portal is a free open source product, developed by Targetprocess. It allows your customers to submit their issues, ideas or questions. Keep it private and update your customers about the progress of their tickets, or make it public to gather votes for ideas and improvements for your products.
Experts and clients say
- Targetprocess was recognized as a Visionary in Gartner’s “Magic Quadrant for Enterprise Agile Planning Tools” and was included in the related “Critical Capabilities for Enterprise Agile Planning Tools”
April 2019, “Magic Quadrant for Enterprise Agile Planning Tools” **Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
- We have been using Targetprocess for more than three years by now and still been surprised when our teams find news ways and work areas to use it...
It is really so flexible that we can nearly model and effectively use in each workflow we need. New departments request me from time to time to show them "that tool you have with nice cards :-)Jorge Rivero SanchezInnovation Director
- I love how adaptable and flexible Targetprocess is. It meets the various needs of so many different departments within our organization. We manage all of our IT, creative and legal workflow through Targetprocess. It's helped create a centralized location for our cross-department needs – as well as providing a history of our work.Katie MacCabeAssistant Director
- I used Targetprocess at some very large multi-team multi-program clients and had a consistently good experience.
I've got a lot of experience of Jira, Rally, PivotalTracker, Trello, Mingle and open source agile lifecycle management tools. I like Targetprocess better - it covers a lot more ground, the information architecture is really consistent, it's solid as a rock and fast too. Best of breed.Peter MerelCTO and Agile Coach
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