Requests Management | Targetprocess - Enterprise Agility Solution
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Get the most of integrating requests coming from various stakeholders, categorize them, mark dependencies, define deliverables and check the progress on all steps of the process. In Targetprocess you can gain more visibility into the volume of requests and manage the entire value stream from incoming requests to their delivery.

Organize your communication with stakeholders

Don't be overwhelmed by the amount of emails coming from various places. Create a request in Targetprocess automatically from an incoming email that you receive from clients and other departments of your organisation. Reply using comments so you won't lose any communication thread.

Manage requests

A request might be a whole project proposal, an idea for your products, or a minor change in a solution. Accumulate all requests across various projects at one board, approve or reject them, and then set up your custom workflow. Visualize on cards any information that you decide is important: type of requests, the way you receive them (email, phone, externally or internally), requesters or any other custom property.

Even with many requests in your backlog you can still stay focused and make prioritization easier by categorizing and ranking requests in each category. Define what requests have high value for the business and what can be done later.

Define deliverables and follow the progress

Define deliverables associated with an original request and track following work execution. Each request can have multiple deliverables of different types, and any deliverable can be tied to any number of incoming requests. See status and time spent information of all related deliverables to know the progress of execution.

Monitor measures

See accumulated statistics about receiving requests, trends in the amount of time you spent to close them and multiple measures of performance to take further actions.

Handle requests at the Help Desk Portal

Help Desk Portal is a free open source product, developed by Targetprocess. It allows your customers to submit their issues, ideas or questions. Keep it private and update your customers about the progress of their tickets, or make it public to gather votes for ideas and improvements for your products.

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Integrations

See how Targetprocess aligns and empowers business and IT with the help of powerful integrations.

Targetprocess facilitates enterprise agility at all levels by enabling both Business and IT to work in one holistic solution. To help ensure value flow visibility and collaboration across the entire enterprise, Targetprocess allows a powerful set of integrations covering use cases for different levels and roles within organization.

For Transparency above the Team Level 
 
EXPAND 2 INTEGRATIONS

Azure DevOps
Azure DevOps
Add Targetprocess on top of the team level tool: get visibility on Product and Portfolio level.
Atlassian Jira Software
Atlassian Jira Software
Ensure free data flow from Jira to Targetprocess for greater visibility for all team members.

For Continuous Integration and Continuous Delivery 
 
EXPAND 6 INTEGRATIONS

Azure DevOps
Azure DevOps
Automatically associate branches and pull requests with Targetprocess entities
GitLab
GitLab
Automatically link branches and merge requests to Targetprocess entities.
GitHub
GitHub
Automatically associate branches and pull requests with Targetprocess entities.
Phabricator
Phabricator
Link code revisions with any Targetprocess entity.
Bitbucket
Bitbucket
Automatically associate branches and pull requests with Targetprocess entities.
Jenkins
Jenkins
Connect Targetprocess entities with work items, reflect issues back as Bugs or User Stories.

For Product Management, ITSM, Sales and Marketing to Stay on the Same Page 
 
EXPAND 5 INTEGRATIONS

Miro
Miro
Centralize unstructured communication on Miro’s online whiteboard inside Targetprocess.
Microsoft Project Server
Microsoft Project Server
Provide visibility into high-level goals and details about implementation for all teams.
Salesforce
Salesforce
Synchronize customer service, sales, the PM office, and development teams.
Zendesk
Zendesk
Allow all team members to collaborate on shared artifacts from customer service tickets.
ServiceNow
ServiceNow
Collaborate on shared work items, consolidate reporting across the entire organization.

Experts and clients say More Reviews & Case Studies

  • Targetprocess is recognized as a Leader in Gartner’s 2020 Magic Quadrant for Enterprise Agile Planning Tools and included in the related Critical Capabilities for Enterprise Agile Planning Tools

    April 2020, “Magic Quadrant for Enterprise Agile Planning Tools”

    *Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
  • We have been using Targetprocess for more than three years by now and still been surprised when our teams find news ways and work areas to use it…
    It is really so flexible that we can nearly model and effectively use in each workflow we need. New departments request me from time to time to show them “that tool you have with nice cards ☺

    Jorge Rivero Sanchez
    Innovation Director
  • I love how adaptable and flexible Targetprocess is. It meets the various needs of so many different departments within our organization. We manage all of our IT, creative and legal workflow through Targetprocess. It’s helped create a centralized location for our cross-department needs – as well as providing a history of our work.

    Katie MacCabe
    Assistant Director
  • I used Targetprocess at some very large multi-team multi-program clients and had a consistently good experience.
    I’ve got a lot of experience of Jira, Rally, PivotalTracker, Trello, Mingle and open source agile lifecycle management tools. I like Targetprocess better – it covers a lot more ground, the information architecture is really consistent, it’s solid as a rock and fast too. Best of breed.

    Peter Merel
    CTO and Agile Coach