Service Desk overview

Service Desk is a standalone application that allows users without a Targetprocess license to submit any kind of requests, search and vote for ideas, add comments, and track the status of related items in Targetprocess.

service_desk_ui

On-Premise customers can have it installed in two ways: either as an IIS application or as a Docker container

Easy to start

You can activate Service Desk from Targetprocess Settings with one click.

servicedeskdisabled

You need Administrator permissions to do so. Also, the Help Desk practice must be enabled in the Process settings of your Project.

It is possible to select which Projects and Custom Fields are available in Service Desk, and which remain for internal use:

service_desk_projects_and_custom_fields

Custom Request Types and Custom Fields

Manage requests of any kind: Customer Support tickets, Idea Management, and anything else you need: from an IT request to replace a mouse, to Project Requests for Portfolio management

sd_project_request

Multi-channel ecosystem

Service Desk was designed to function seamlessly alongside Targetprocess. Requests made in Service Desk or sent via email will automatically appear in Targetprocess where you can empower your support team with custom views, reports, mashups and integrations. More information on how to use the Targetprocess + Service Desk combo can be found here.

Free

There’s no such thing as a free lunch, but Service Desk is most definitely free. You don’t have to pay to use it, and Requesters don’t need a Targetprocess license to submit tickets.

  • http://www.targetprocess.com/guide/ Alex

    @disqus_tgNJTVjq0i:disqus both are possible. We’ll be glad to assist you with these tasks. Let’s continue the communication privately within our Service Desk.

  • Joe Byrne

    Is there any plans to allow Service Desk be used as a User Guide so users can read articels on how to use a product similar to your own product guide?

  • Andrey Metelsky

    @jjoebyrne:disqus We have a corresponding idea about this: https://servicedesk.targetprocess.com/request/166899
    So please feel free to add a vote to it.

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