- Service Desk
Apart from the full Service Desk application, we offer a simplified widget that you can embed to your website or any other page. It can be useful if you do not need the full Service Desk application, or if you just need your users to submit issues, ideas, or questions without leaving your site.
Targetprocess tool supports Service Desk and Incident Management processes. Requests and support tickets can be grouped by custom categories. In this article we describe how to implement simple classification. Custom categories for requests help to increase efficiency of support workflow. They make it
A Service Level Agreement, or SLA, is an average response and resolution times that your support team delivers to your customers. Providing support based on service levels ensures that you're delivering measured and predictable service. It also provides
This article describes how to to configure settings of your Service Desk portal for Targetprocess. The article is composed for Administrators of Targetprocess accounts primarily. General Service Desk Settings Targetprocess hosted in the cloud / On-Demand package To activate Service Desk or modify its general
Companies in Targetprocess helps to split visibility areas in the integrated Service Desk so that clients from different companies would not see each other requests, products, and backlog items. Requesters can be assigned to Companies manually and automatically. In