- No Cards are displayed
- Cannot Prioritize Cards on a View
- Project and Team selection is reset
- Troubleshooting Performance Issues with On Demand Accounts
- Problem: Entities in work hierarchy are orphaned and belong to different scopes of work
- Troubleshooting- Get full error details
- No Lanes are displayed
Sometimes you can face issues on the UI, and it is not obvious what caused this issue, and/or there is no informative error. Or this is some unique issue that has not been faced yet. In this case, it would be useful for our Support team to get more details of what is going on or what happened right before the issue occurred. A HAR file will help in the investigation process.
Please do the following to gather all the details properly:
- Open the developer tools in your browser ( ctrl + shift + J for Chrome).
- Navigate to the "Network" tab.
- Make sure that the "Preserve Log" and "Disable Cache" options are enabled.
- Start reproducing the issue:
Do the actions that lead to the error. Or repeat steps that take too much time if something is wrong with the performance (please wait until the page if entirely loaded in this case).
- Right-click on any request in the list - a context menu will appear.
- Select "Save all as HAR with content" option.
- Add the HAR file to the ZIP archive if required.
- Send it to our Support team or upload it directly to your request at the Service Desk.