As a relatively small company, one of our greatest assets is the personal relationship we can cultivate with users. We know many of you by name (don’t panic), we get to read every single piece of feedback you send, and a few of us have even had the chance to visit your offices and see how you work.
To reciprocate this, we’d like to shine a light onto who we are by occasionally sharing team retrospectives, process investigations, and personal interviews. Many of you have probably already chatted with our first
victim candidate: Sergey Gnedin, head of support.
Targetprocess Support: Behind the curtains
Happy belated New Year to all of our users, friends, and family. If you missed our holiday video, make sure to check it out at targetprocess.com/you-rock/ 🎸
Back in May, we announced that Targetprocess had been recognized as a niche player by Gartner’s first ever Magic Quadrant report for Enterprise Agile Planning Tools vendors.
Niche player. What does that mean?
For us, it’s a good thing. Our tool has always been a niche option for Agile teams. Now that Agile has become the norm for enterprise companies, it seems we’ve become a niche option for enterprise Agile as well. We’re comfortable in this sector. We may not have the market presence of Atlassian, but we’re able to pay attention to each of our customers, and talk to people. We prefer it that way.
In Gartner’s words: “Targetprocess is positioned as a Niche Player, and would be a good fit for those looking for adoption that extends beyond IT. Targetprocess offers a straightforward agile planning and management tool with an effective user experience. It will appeal to organizations getting started with or maturing their agile capability. Targetprocess appears to have grown its support capabilities as necessary to satisfy users, and both its roadmap and history show consistent direction. Integration with other tools is not comprehensive, so prospects should ensure that other products they own are supported.”
Not bad—especially that bit about extending adoption beyond IT. That’s a sector of the market you can expect to see huge growth in.
Targetprocess has been active in the project management market for over 13 years now. We’ve made mistakes, seen competitors come and go, and even shared a joke or two. Through it all, we haven’t lost our vision of creating the perfect software for helping people to get shit done. And we’re getting really good at it.
Years ago, we were once called “anklebiters” by a larger competitor. There’s no quadrant for that in Gartner’s report, but it seems that anklebiters can become niche players. With all the change coming to the project management domain, I don’t see any reason why niche players can’t become industry leaders.
I’d like to shed some light on our current focus and plans, and what we are doing right now to help you be more productive in the future (that’s why Targetprocess exists, after all).
We have four major goals:
#1 Targetprocess platformization
Targetprocess is ten years old now, so you can imagine it has quite a lot of legacy solutions. Legacy slows down development and we can’t react to your requests in a speedy manner. It is hard to add new features that extend Targetprocess' domain. For example, it is quite hard to add Vacations tracking, or a decent Portfolio layer. We have to surround Targetprocess with services and make it possible to create Apps on top of the Targetprocess Platform. This platform includes a new microservices infrastructure, UI components (new Lists, Boards, etc) with defined extension points and a clear API, new Events Streams, Custom Business Rules, and other services. We have 3 development teams dedicated to this platform (~15 people in total). We expect to see first results in Q1 2018, since this is a challenging engineering task.
#2 User experience improvements
UX design includes fighting complexity, and improving UI consistency and predictability. We think this theme is the most important tactically, since the main problems with Targetprocess are caused by its complexity. Here we are going to improve navigation, fix WTF bugs and problems, improve collaboration via in-app notifications, implement Undelete, and fix the things that annoy you about existing features.
Three development teams (~20 people) are dedicated to this UX theme. We gradually release something in this area every two weeks.
#3 Visual reports
One development team of six people is dedicated to visual reports, because we think analytics is very important in any serious project management system. You've seen many improvements in this area, and we've just released Historical reports, which include Custom Burn Up and Burn Down charts, Custom CFD, Flow Efficiency, etc.
We will continue to improve this area for at least 6 more months.
One small development team of 5 people is dedicated to a spinoff product in the work management area. We’ve accumulated enough knowledge about how people work. So, we've started a new product from scratch that should provide an unmatched work management experience to companies.
The main idea is to create a product that grows with your company, that doesn’t force any practices and processes, but follows teams' processes naturally. You can read more about Fibery here: http://fibery.io. We will be releasing a private beta for Fibery around Q1 2018.
This chart shows how Targetprocess and Fibery overlaps. Basically, Targetprocess is focusing on medium-to-large IT-companies that create software products, while Fibery will focus on small-to-medium non-IT work management, like HR, Marketing, etc.