Added private and pinned comments for Requests

You can now mark comments on Requests as private, or pin them to the top of the discussion. This is mostly designed to improve the Service Desk experience. You can read more at this dedicated blogpost.

Visual Reports: Changed Formulas Editor

We have disabled the ability to save invalid and previous versions of graphical report formulas. Find out more at this dedicated blogpost.

We really appreciate your feedback on our reports editor. What do you like about it? What could be improved? Let us know what you think at ux@targetprocess.com

Deprecating TestTrack integration

The TestTrack integration plugin will be no longer supported. You can find out why at this dedicated blogpost.

Fixed Bugs

• Fixed: duplicate notifications were sent when mention user and workflow notifications were ON
• Fixed improper word wrapping in comments
• Fixed time recalculations for parent entities when time is changed for any related entities
• Fixed an exception that would happen when unlinking a Bug from a Test Case Run
• Fixed: failure to send notifications configured for a Project entity (such as a state change or an added comment)
• Fixed incorrect printable view for custom reports
• Non-admins can now assign a Team to a Project using Quick Add
• Added the ability to open Process setup and Settings in a new tab

In the upcoming version of Targetprocess (v.3.11.4), there will be two changes related to comments: the long awaited “private” comments, and the ability to pin comments. These will only be available for Requests, and are mostly designed to improve the Service Desk experience.

Private comments

We fully support openness, transparency and all that, but when dealing with requests from external users, you often have to exchange some internal comments with developers or fellow support folks. Previously, this was tricky because all comments were available to customers in Service Desk. Now you can mark the comment as private so that it stays hidden for requesters.

Don’t go too far though; other people with a Targetprocess license will still be able to see the comment in both Targetprocess and Service Desk, so please don’t upload photos from your last party, or something like that.

Pinned comments

If you're doing Idea Management and have some popular ideas, you might get dozens of comments from both customers and your own team. No one likes scrolling through through text to see whether or when an idea is going to be implemented, so what will people often do? That's right, post another question. Now you can “pin” a comment to a Request to give it its own "Last Official Comment" section in Service Desk. This way, customers will see current status at a glance.

Did you know we have an integration with TestTrack? Probably not. It's a legacy plugin – a really old one – from Targetprocess 2 that connects to the TestTrack bug tracking tool and periodically synchronizes defects from TestTrack with bugs in Targetprocess. Even the research we did in 2008 indicated that it was the least used plugin of all, but now its usage is even lower since it's only available for On-Premises installations (we removed it from On-Demand accounts about 6 years ago).

We haven't added much functionality to the plugin over the last decade, but we still had to keep it as part of the code base (which we're working on reducing), maintain automatic tests, and so on.

It's very possible that this will not affect anyone reading this post, but it's still a formal part of the software and needs a special announcement. So yes, starting with Targetprocess v.3.11.4, integration with TestTrack will no longer exist. 

This the part where I'm supposed to say something nice, maybe even dramatic about this feature... but I can't really think of anything. Sorry. Anyway, our code will be a little bit lighter and developers will be a little bit happier, so that's good news, even if it's minor.

Invalid formulas and old-style report formulas will not be saved

We have disabled the ability to save invalid and previous version graphical report formulas .

You can use special functions if you need to create reports using the formulas from previous version of graphical reports.

1. RAW_TEXT(<Targetprocess DSL text expression>) for text or boolean formulas. For example:

   RAW_TEXT("Test")

2. RAW_NUMBER(<Targetprocess numeric expression>) for numeric formulas. For example:

   RAW_NUMBER(Int32.Parse("45"))

3. RAW_DATE(<Targetprocess date expression>) for using text or boolean formulas. For example:

   RAW_DATE(DateTime.Parse("3 September"))

4. RAW_ARRAY_TEXT(<Targetprocess text array expression>) for using text or boolean formulas. For example:

   RAW_ARRAY_TEXT(AssignedEfforts.Select(Assignable.Name))

    

We will really appreciate your feedback on our reports editor. What do you like about it? What could be improved? Let us know what you think at ux@targetprocess.com