Service Desk is a standalone application that allows users without a Targetprocess license to submit any kind of requests, search and vote for ideas, add comments, and track the status of related items in Targetprocess.
On-Premise customers can have it installed in two ways: either as an IIS application or as a Docker container
Easy to start
You can activate Service Desk from Targetprocess Settings with one click.
You need Administrator permissionsĀ to do so. Also, theĀ RequestsĀ practice mustĀ be enabled in theĀ Process settings of your Project.
It is possible to select which Projects and Custom FieldsĀ are available in Service Desk, and which remain for internal use:
Custom Request Types and Custom Fields
Manage requests of any kind: Customer Support tickets, Idea Management, and anything else you need: from an IT request to replace a mouse, to Project Requests for Portfolio management
Multi-channel ecosystem
Service Desk was designed to function seamlessly alongside Targetprocess. Requests made in Service Desk or sent via email will automatically appear in Targetprocess where you can empower your support team with custom views, reports, mashups and integrations. More information on how to use the Targetprocess + Service Desk combo can be foundĀ here.
Free
Thereās no such thing as a free lunch, but Service Desk is most definitely free. You donāt have to pay to use it, and Requesters donāt need a Targetprocess license to submit tickets.
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