WYSIWYG is an acronym for "what you see is what you get". A WYSIWYG editor is a system in which content (text and graphics) can be edited in a form closely resembling its appearance when printed or displayed as a finished document.
What is WYSIWYG?
WYSIWYG implies a user interface that allows the user to view something very similar to the end result while the document is being created. In general, WYSIWYG provides the ability to directly manipulate the layout of a document without having to type or remember names of layout commands.
How to enable WYSIWYG mode?
Starting from versionĀ 3.13.9 WYSIWYG selection is available as a userĀ specific setting and can be enabled separately for every user in theĀ Account settingsĀ tab.
In the earlier versions starting from versionĀ 3.7.0Ā formatting mode for text editors in entity descriptionsĀ and commentsĀ was aĀ common setting for the whole account.Ā It affectsĀ all processes and all users. The switchĀ canĀ be done byĀ Administrators. A WYSIWYG editor is enabled by default in Targetprocess so you don't need to enable it on purpose. It is represented in CKEditor rich text editor.
AdministratorsĀ selectĀ the default editor from theĀ SettingsĀ āĀ General SettingsĀ āĀ Text editor type.
Toolbar
The Toolbar is the section located at the top of the editor window. It contains menu buttons that give you access to various functions of CKEditor. All buttons are grouped according to their function and include both simple operations (like basic text styling or formatting) and more advanced features (like inserting media or forms via a dialog window).
This is what the editor toolbar looks like:
Remember that the toolbar can also be used with your keyboard. To enter the toolbar, use theĀ Alt+F10Ā keyboard shortcut. To move to the next or previous button group, use theĀ TabĀ andĀ Shift+TabĀ keys, respectively. Within a button group, use theĀ Left ArrowĀ andĀ Right ArrowĀ keys to move between buttons of this group. To activate a selected toolbar button, pressĀ EnterĀ orĀ Space.
A list of CKEditor toolbar items can be foundĀ here.
Tables
In order to create a table click the corresponding button on the toolbar:
In the appeared window modify table properties according to your needs.
If you need toĀ modify or delete a table use ctrl/commandĀ + right click
Source
You can work with a text directly as an HTML code with the help ofĀ the "Source" button on the toolbar using aĀ list of supported tags.
Emoji
You can access emoji menu by pressing WIN+. (on Windows) / CMD+. (on iOS)
Emoji are supported in both Comments and Description.
We have a couple of ideas in Service Desk to improve emoji support:
-Ā Adding personalized emoji
-Ā Support emoji by their codes
-Ā Replace Apple's emojis
@mention in comments
Typing a @ symbol, followed by a user name or a team name, will notify that person/team to come and view the comment. Start typing user's email/login/name to make a prompt popup with a list of appropriate people appears.
More on this feature:Ā Mention people and teams in comments.
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