Setting up POP Email Integration plugin to create Requests and add Comments from incoming emails.
The article explains why emails from particular addresses do not generate a new request.
Setting up POP Email Integration plugin to create Requests and add Comments from incoming emails automatically
Following entities and receiving email notifications about changes.
setting up Auto-Reply plugin to send automatic replies when requests are created in Targetprocess
Problem: you are using new Service Desk, but the links in emails lead to old Help Desk or even nowhere. This article shows how to fix it.
Communicating with your customers and stakeholdres using Comments and emails
Targetprocess allows you to post Comments almost to any entity. For example, when you open a User Story's detail page, in the Comments section you can click "+Add Comment" to write a new Comment: When you enter a Comment,
Turning on email notifications in the system settings. SMTP server is required for on-site packs.
Set up instant email notifications to let people know about new assignments, comments and other updates. Different notification settings for various events. Customizing notifications by role and process.
A specific example of email notification setup: entity state change.
Customize your email notifications templates to fit your working process.
Use Velocity tool to customize email templates and find the list of available properties here.