Targetprocess allows you to use the terminology that you are accustomed to. You can choose to use terms that are specific for your domain sphere, translate terms into your native language, or do something completely different. Term names are applied on a per-Process basis.
This article describes how to to configure settings of your Service Desk portal for Targetprocess. The article is composed for Administrators of Targetprocess accounts primarily. General Service Desk Settings Targetprocess hosted in the cloud / On-Demand package To activate Service Desk or modify its general