Terminology

Business Value indicates entity importance from customer’s point of view. The most valuable work items should be implemented as early as possible.

What is severity of a bug and how to customize it.

What are process practices and what entities/functions they affect

Adding Custom Fields to almost all Targetprocess entities. Detailed descriptions for each Custom Field type. Mandatory Custom Fields.

Targetprocess allows you to use the terminology that you are accustomed to. You can choose to use terms that are specific for your domain sphere, translate terms into your native language, or do something completely different. Term names are applied on a per-Process basis.

Even though there is no way to switch the language for the interface or to switch Targetprocess to a new domain with one button click, you can still adjust it manually with the help of the following features.

Custom Request types increase the number of scenarios that the Service Desk can be used for. Available in Targetprocess v3.10.8+ You can manage requests of any kind: Customer Support tickets, Idea Management, and anything else you need: from

Giving a new name to Role in Assignments area.

Editing Process settings A Process in Targetprocess is a set of business rules applied to the workflow of your Project or Team. Every Administrator in Targetprocess can edit Process settings in Settings → Process setup. Click on the

This article describes how to to configure settings of your Service Desk portal for Targetprocess. The article is composed for Administrators of Targetprocess accounts primarily. General Service Desk Settings Targetprocess hosted in the cloud / On-Demand package To activate Service Desk or modify its general